Privacy Policy

Goloby ("we", "us", or "our") provides a digital guest guide platform for independent hotels and similar hospitality businesses. Our marketing website is available at www.goloby.com, our hotel admin application at app.goloby.com, and published guest guides at goloby.com/g/{property-slug}.

If you have questions about this Privacy Policy or our data practices, contact us at hello@goloby.com.

This policy describes how we handle personal data in connection with:

• Hotel operators and their team members who create accounts and manage guest guides through Goloby.
• Visitors who open a published guest guide by scanning a QR code or visiting a guide URL in their browser.
• Visitors to our marketing website who browse goloby.com or contact us.

The information we collect depends on how you use Goloby:

• Account information: name, email address, password (stored in hashed form), property or business name, billing details, and team membership information.
• Property and guide content: WiFi details, services, local recommendations, welcome messages, images, translations, and other information you choose to publish in your guest guide.
• Usage and analytics data: guide scans, page views, feature usage within the admin dashboard, log data, device type, browser type, approximate location derived from IP address, and timestamps.
• Guest guide interaction data: when a guest opens a guide, we may record anonymous or pseudonymous usage events such as page views and language selection to help hotels understand how their guide is used.
• Support and communications: messages you send us, feedback, and records of support requests.
• Marketing site data: cookies, analytics events, and information submitted through contact or signup forms on our website.

We use personal data to:

• Provide, operate, maintain, and improve the Goloby platform and guest guides.
• Create and manage customer accounts, authenticate users, and process subscriptions.
• Generate AI-assisted content suggestions that you review and approve before publishing.
• Provide analytics and insights to hotel operators about guide usage.
• Send service-related messages such as account notices, security alerts, and billing updates.
• Respond to support requests and communicate with you about the service.
• Comply with legal obligations, enforce our terms, and protect the security of our platform.
• Analyze and improve our website, products, and marketing, where permitted by law.

Where applicable data protection laws require a legal basis, we rely on one or more of the following: performance of a contract with you, our legitimate interests in operating and improving Goloby, compliance with legal obligations, and your consent where required (for example, for certain cookies or marketing communications).

When a hotel publishes a guest guide, the hotel operator is generally responsible for the content shown to guests and for ensuring that content is accurate, lawful, and appropriate. Goloby processes guide content and related usage data on the hotel's instructions to provide the service.

If you are a guest viewing a hotel's guide, please refer to that property's own privacy information for details about how they handle guest-related data. Questions about a hotel's published content should be directed to the property.

We do not sell your personal data. We may share information with:

• Service providers that help us operate Goloby, such as hosting, payment processing, email delivery, analytics, customer support, and AI infrastructure providers.
• Professional advisers where reasonably necessary, such as lawyers, accountants, or insurers.
• Authorities, regulators, or other parties when required by law or to protect rights, safety, and security.
• A successor entity in connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards.

Goloby may process and store information in countries other than the country where you are located. Where required, we use appropriate safeguards for cross-border transfers of personal data.

We retain personal data for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. When you cancel your subscription, your guide may remain accessible until the end of your billing period, after which guide content and related account data may be deleted or anonymized in accordance with our retention practices.

We implement administrative, technical, and organizational measures designed to protect personal data against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data, and to receive a portable copy of your data. You may also withdraw consent where processing is based on consent.

To exercise these rights, contact us at hello@goloby.com. We may need to verify your identity before responding. You may also have the right to lodge a complaint with your local data protection authority.

Our marketing website and admin application may use cookies and similar technologies for essential functionality, analytics, and preference storage. You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.

Goloby is a business service intended for hotel operators. Our guest guides are general information resources and are not directed at children under 16. We do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of Goloby after changes become effective constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our privacy practices, email us at hello@goloby.com.